As a Bomb Party customer, you can quickly submit a replacement request for a damaged or defective item using our simple tool in your account. This streamlined process helps us take care of you faster and easier.
How do I request a replacement?
Customers can use BP’s automated replacement process by logging into their customer account and navigating to “Account” and then “Replacement Requests.” Please be prepared to submit photos of the damaged or defective items. If a damaged item was revealed for you during a live party, your Party Rep may be able to request a replacement on your behalf; contact your Rep for more information.
Watch this tutorial video for details on how to request a replacement.
When should replacements be requested?
Jewelry may qualify for replacement if there is a clear manufacturer or shipping defect, and if it has been ordered directly from Bomb Party or a Bomb Party Rep. If you are a customer who has received jewelry that is bent, broken, missing stones, missing components of a multi-stack product, or otherwise defective due to manufacturing, please submit the replacement request within 120 days of when the product was revealed or received.
All replacement requests must be related to a manufacturing defect and not the result of misuse, accidental damage, or normal wear and tear. Supporting photos or videos of the damaged or defective item may be required when submitting your request.
How long do I have to request a replacement?
Customers have 120 days after ordering to report damage and request a replacement.
What happens after the request is submitted?
Once your replacement request is submitted following the process noted above, the BP team will review it. You can check the status of your request and communicate with our support team directly from the “Replacement Requests” page in your account.
In many cases, replacements can be approved using clear photo evidence of the damage or defect. Some items may need to be returned before a replacement can be issued, and if so, you will receive instructions. Approved replacements will be processed within 15 days. If the original item is unavailable, Bomb Party reserves the right to replace it with the same item, a similar item, or one of comparable purchase price.
How will my replacement item(s) be shipped?
All replacement items will be shipped by way of USPS, and these shipping costs are covered by Bomb Party.
Do I need to return the damaged item?
In some cases, yes. Certain damaged items must be returned and received before a replacement can be issued. If a return is required, you will be provided with clear next steps after you have submitted the request.
Are purchases from non-authorized sellers eligible for returns?
No. Bomb Party products purchased from sellers other than authorized Bomb Party Independent Party Reps or outside of the Bomb Party platform are not eligible for replacement under this policy or any other guarantee or warranty.
What if my diamond reveal is damaged or a stone falls out?
Replacements for diamond reveals must be made by contacting Bomb Party Customer Support through the ticket submission process. To do this, start by logging into your account. Once logged in, select “Contact BP Support,” navigate to “General Request Form,” and then to “Contact Reason.” From there select “Replacements/Damages” in the drop-down menu. Follow the prompts and note that you are requesting a replacement for a diamond reveal item.
How can I request a replacement if I checked out as a guest when I made my purchase?
If you checked out as a guest (rather than logged into a customer account) and you cannot access the replacement request feature, please create an account using the same email you used to make the original purchase. If you know the email address that you used to check out, you can go to the “Customer Login” page and click “Forgot password.” You can then enter the email address that you used to purchase, and an email with password reset instructions will be sent. At this point, you will have created a customer account, and you will be able to access the replacement request feature.
If you do not know the email address you used to check out and need further assistance, contact Bomb Party Customer Support by calling 844-900-2662. They’re available to assist you Monday–Friday from 9 am to 4 pm CT.
We appreciate your support and the part you play in the Bomb Party community. Enjoy your beautiful, sparkling items!