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Return Policy

  • Updated

Bomb Party™ Return Policy:

THE BOMB PARTY PROMISE

We want you to love your Bomb Party jewelry, and we protect your investment with an equally sparkling commitment to quality products.

All damaged or defective products, or products noted below with labeling updates will be happily replaced within 120 days of receipt.  Certain products identified below with labeling updates may qualify for replacement under the extended BP Promise described herein. That’s what you do for family, and we're so happy you're part of ours.

Product Labeling Update, Fall 2026

We are extending the BP Promise beyond the standard 120-day return period for certain products whose label terminology has recently been updated following additional review and testing. We will allow replacement requests for select products launched and purchased from November 2025 to October 1, 2026. Specific stone types and collections are included below for reference: 

  • Spring Luxe Layers 2026: If the item includes turquoise magnesite 

  • Outlaw 2026: If the item includes lab-created turquoise magnesite 

  • Obsidia 2026: If the item contains lab-created sandstone or lab-created rutilated quartz 

  • Halo 2026: If the item contains lab-created moonstone 

  • December Birthday 2025: If the item includes turquoise magnesite 

  • June Birthday 2026: If the item includes lab-created alexandrite 

  • August Birthday 2026: If the item includes lab-created peridot 

  • September Birthday 2026: If the item includes a mention of lab-created sapphire (these stones are lab-created spinel) 

  • August–October 2026 Originals: If the item includes lab-created light rubellite, lab-created moonstone, lab-created Paraíba tourmaline, lab-created blue moonstone, lab-created aquamarine, lab-created emerald, lab-created arctic blue topaz, lab-created peach tourmaline, lab-created smokey topaz, lab-created morganite, lab-created aquamarine spinel, lab-created smokey quartz, lab-created blue topaz, lab-created howlite magnesite, lab-created turquoise magnesite, lab-created lapis magnesite, lab-created malachite, lab-created alexandrite, red ammolite, green ammolite, or lab-created bi-color tourmaline 

  • The BP Gem Society® 2424 sets, available July 1–September 30, 2026: If the item includes lab-created light rubellite, lab-created moonstone, lab-created mint spinel, lab-created Paraíba tourmaline, lab-created blue moonstone, or lab-created smoky quartz 

  • Sterling Club Gold Vermeil: Items purchased January 2026 through October 1, 2026 

     

  • May Birthday 2026: if the item contains lab-created Emerald 

Contact Customer Support for additional guidance or options on any of the items listed above.

Bomb Party will accept replacement requests under this Product Labeling Update for the above items through 11:59 pm CT on December 31, 2026. Some of these purchases may fall outside the standard 120-day replacement timeframe. To request a replacement under this program, please follow the BP Promise process outlined below. 

Requesting a Replacement

If the purchaser of a damaged or defective product would like to obtain a replacement product under this promise, the buyer must contact BP Customer Support within the applicable timeframe. The replacement process can be initiated by logging into the customer account, navigating to “My Account,” and then selecting “Replacement Requests.” 

Damaged or Defected Products

  • All instructions provided by Customer Support must be adhered to in order to receive a replacement product. 
  • Any replacement request received more than 120 days after receipt will be denied, except under special circumstances. 
  • All sales of Bomb Party products (to customers and to Party Reps for their own personal use) are final, except as provided in the Product Labeling Update above. 
  • If the stone of a jewelry item falls out within 120 days of receipt, the product shall be deemed damaged or defective, and a replacement will be shipped to the customer or Party Rep of the same item type or similar purchase price. 
  • Except as provided in the Product Labeling Update above, refunds or exchanges will not generally be issued except in select cases as determined by Bomb Party Customer Support. 

Replacements

  • For certain items, (including those in the Product Labeling Update above), Bomb Party allows photographic evidence of damaged product in lieu of a physical return. 
  • Damaged products should be placed on or next to the invoice or order documentation with the product, order/invoice number, and date purchased clearly visible in the photograph. 
  • Photograph along with Party Rep name and Rep ID or customer name should be included with the request. 
  • Certain damaged items must be returned and received by Bomb Party before a replacement item can be sent. 
  • Bomb Party products purchased from sellers other than Bomb Party authorized sellers are not returnable to Bomb Party under this policy or any other guarantee or warranty. 

Replacements Due to Reveal Issues

In the event one of the following occurs during the reveal of a customer's purchase, the Party Rep shall reveal a new product for the customer at no charge and the Party Rep may submit a support ticket to receive a replacement product.

  • If a Party Rep drops the correct ring bomb color into the water and reveals an incorrect sized ring due to Home Office error.
  • If a product package contains no jewelry (is empty).
  • The item revealed does not match the color or collection listed on the invoice sent to the Party Rep.
  • If the item revealed is damaged or defective, use the return process above.

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